Support email, sorted into tickets.
Tesselic gives each organisation its own support address. Every message that arrives becomes a ticket with the customer’s details attached, and your team’s replies land back in the same conversation.
Tesselic is in private beta. We’re onboarding a small number of organisations by invitation.
Email hello@tesselic.appHow it works
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A customer writes in
They email your organisation’s Tesselic address, like they would any support inbox.
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A ticket is created
The message becomes a ticket, and the sender is added to your requesters with the fields your team tracks.
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Your team replies
Answer from the ticket. The customer receives a normal email, and their response joins the same ticket.
Privacy policy
Last updated October 11, 2026
Who we are
Tesselic provides a support ticketing service to organisations (our “customers”). You can reach us at hello@tesselic.app.
What we process
- Account details of our customers’ support agents, such as name and email address.
- On our customers’ behalf: emails sent to their Tesselic addresses, including the sender’s name and email address, the message content and any attachments.
- Information agents add to tickets and requester records.
How we use it
Only to provide the service: creating tickets, delivering replies and keeping conversation history. We don’t sell personal data, use it for advertising, or send marketing email to the people who contact our customers.
If you emailed an organisation that uses Tesselic
That organisation decides how your messages and details are used, and we process them on its instructions. For questions about your data, contact the organisation directly. We’ll help them respond.
Service providers
We use Amazon Web Services to send, receive and store email, and Cloudflare for DNS and this website. They process data only as needed to run these services for us.
Retention
We keep a customer’s data while its account is active, and delete it when the account closes or earlier at the customer’s request.
Security
Data is encrypted in transit, and access is limited to the people who operate the service.
Your choices
You can ask us to access, correct or delete personal data we hold about you by writing to hello@tesselic.app.
Changes
If this policy changes, we’ll update this page and the date above.